PRIVACY POLICY

& COOKIES

We know this is the boring bit, but it sets out how we operate our internet ordering platform, how we use and store your information, how you can expect to be contacted by us and/or any third parties including carrier companies that we use to ship your order. 

Should you have any issue with a transaction always contact us directly as soon as you can. We want you to have the best possible experience of Murdoch Butchers and our produce. These terms do not affect your statutory rights, and our refund, cancellation and privacy policies are set out below.

By completing an order, processing of payment and sharing of your personal details for delivery you are entering into a transaction offer with Murdoch Brothers Butchers Ltd and agree to the terms and conditions set out below. A transaction is only contractually bound once you have received a confirmation of order dispatch.

If we cannot fulfil all or any part of your order within a reasonable timeframe, as set out in Delivery Info, we will offer an exchange, full or partial refund, depending on the circumstances. You will always be notified.

MURDOCH BROTHERS BUTCHERS PRIVACY AND DATA POLICY

Our privacy policy outlines how this site handles your data and the cookies placed on your browser to enable functionality. This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act [1998 OR 2018] and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK ('Data Protection Legislation'). Please read the following carefully to understand our practices regarding your personal data and how we will treat it. We reserve the right to update this policy at any time.

Murdoch Brothers Butchers website is a secure site using SSL encryption. This means that the connection between your computer and the website is securely encrypted during the session. We will only use your data to process your orders, respond to your contact requests via our forms, process payments, collect information about your booking and to contact you in relation to your booking. Your data may be shared with third parties like Google Analytics, but only to enable us to analyse site performance, user data and monitor performance of adverts and social media. It will not include personal data but may capture your device, geographical location, web route to our site and your behaviour on our site. 

By completing any forms on our site, placing an order, or sharing other information you consent to us storing your data for the use of Murdoch Brothers Butchers. At any time you can find out what information we hold about you by completing a Data Request. You may also ask for this to be removed from our System at any time.

If you have subscribed to our site newsletter, we will use your data to contact you form time-to-time. This data will be shared with the applications to enable this function to perform, it will not be sold to, or traded with any third party businesses.

Transactional data will be held with our payment processor Wix Payments and will be handled according to their terms, conditions and data privacy policy. See Wix Privacy Policy here

COOKIES

All websites use cookies to enhance your experience and to make the site function. You have the ability to control the cookies placed on your site by this website. For more information about privacy and how this website uses cookies please see below.

Disabling Cookies - If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer
https://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies

Google Chrome
https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

Mozilla Firefox
https://support.mozilla.org/en-US/kb/Blocking%20cookies

Apple Safari
https://docs.info.apple.com/article.html?artnum=32467

In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect the usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
https://tools.google.com/dlpage/gaoptout?hl=None
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
https://www.google.com/analytics/learn/privacy.html

TYPE OF INFORMATION

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login to our customer account area; e-mail address; customer account password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. If you complete a booking, transaction, or subscription we also collect personally identifiable information (including name, email, communications); payment details (including credit card information - our visibility redacts the full card number), comments, feedback, product reviews, recommendations, and personal profile.

HOW INFORMATION IS COLLECTED

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. If you send a message through a contact form, purchase a product or subscribe to a newsletter.

WHY PERSONAL INFORMATION IS COLLECTED

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide our service and sale of Goods;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

HOW WE STORE, USE, SHARE AND DISCLOSE USERS PERSONAL INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you using SSL encryption, meaning your data shared with us over the connection is secure. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix stores your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

ABOUT DATA STORAGE & TRANSFERS

Wix can store your site-visitors' data in a number of locations.
Your site-visitors ́ personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.

Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision). 

Important:

Any transfer to a third country, outside the European Union, that does not ensure an adequate level of protection according to the European Commission, will be undertaken in accordance with the Standard Contractual Clauses (2010/87/EU) set out in Appendix 1 of the Wix Data Processing Agreement (DPA) 

HOW WE COMMUNICATE WITH SITE VISITORS

We may contact you to notify you of important information regarding our terms of service, products/sessions, any purchases you have made, your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

HOW WE USE COOKIES AND OTHER TRACKING TOOLS

Cookies are used to enhance the user experience. These are small data files placed on your browser to enable the site to function correctly. Many of these are necessary to make the site work, some enable analytics and site usage information including number of visitors, geographical location, session duration and to allow for marketing and social media operations.

WITHDRAWING YOUR CONSENT

If you don’t want us to process your data anymore, please contact us at [sales@murdochbutchers.co.uk

 

Your rights in connection with personal data
Under certain circumstances, by law you have the right to:


Request access to your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
Request correction of the personal data that we hold about you.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example, if you want us to establish its accuracy or the reason for processing it.
Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

QUESTIONS AND YOUR CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [sales@murdochbutchers.co.uk

NATIONWIDE DELIVERY      

Free Delivery on all orders over £135

01309 672805
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